Track Your Order
Track Your Order
As soon as your order ships, we email you a tracking number — usually within 1–3 business days of your purchase. Click the tracking link in that email at any time to see exactly where your package is.
Can't find your tracking email?
- Check your spam or promotions folder for an email from Velena.
- Give it a little time — tracking numbers are sent when your order leaves the warehouse, within 1–3 business days.
- Still nothing? Email us at hello@tryvelena.com or call 1 (800) 519-2651 with your order number and we'll send your tracking details right over.
Delivery typically takes 7–10 business days after shipping. See our Shipping Policy for full details.